The offboarding process starts when the employee or student indicates that they want to leave. But why is the employee or student leaving? This information and feedback is very valuable to you as an organization. Often more information is shared than during the traditional final interview. Through an interactive offboarding process you gain insight into the pain points of the departure or the points for improvement for you as an organization, school or university.
With the collected information, you as an organization can improve retention again. Each departure can provide you with the information you need to grow as an organization. Step by step and with every step you get a little better, isn't it great?
After collecting feedback, you proceed to say goodbye in a fun way. In this way, the offboarder leaves with a positive and satisfied feeling. With this you create an ambassador for the future and give the offboarder a pleasant feeling with the farewell.